Focusing on a personalised approach to client services, Mozambique’s Banco Único opened its doors in 2011 after identifying an opportunity to challenge the four main banks by meeting the demand for financial products and services built around customers’ actual needs. João Figueiredo, President of Banco Único, talks to Upper Reach about the country’s banking sector, its low bancarisation, and how “Banco Único, more than being a transactional bank, is a relational bank” as it concentrates on building close links with each of its customers.